Heavenleigh Cakes Basildon Essex Wedding Cakes Flavours
Carrot Cake (contains nuts)
Fruit Cake (contains nuts)
Strawberry and Champagne
Allergies / Special Dietary Requirements
Allergies, intolerance and special diets are an important consideration when ordering your cake. Heavenleigh Cakes creations contain Eggs, Butter, Flour, Gluten, Wheat and Dairy, Carrot cake and walnut cakes contain Nuts. Gluten and wheat free cakes made upon request.
It is extremely important that you make us aware of any dietary issues that may affect how we make your cake, if after you have ordered your cake you discover an allergy issue please contact us as soon as possible so we can update your order.
Heavenleigh Cakes accepts no liability for customers suffering allergic reactions from eating our cakes therefore it is the customers responsibility to make Heavenleigh Cakes aware of any special dietary needs.
Delivery and Setup
Heavenleigh Cakes strongly recommend that we deliver and setup any wedding orders, stacked cakes can be very heavy and fragile. Wedding cakes should be transported and handled correctly to avoid any damage.
Heavenleigh Cakes will ensure your cake is delivered on the morning of your wedding.
Delivery and setup of wedding cakes within a 10 mile radius of Basildon is free, charges for deliveries outside of this will incur a charge based on the distance of the venue.
Celebration cakes should be collected with exception of special orders where the cake will need to be setup at the venue by Heavenleigh Cakes.
All orders require a £10 deposit, wedding cakes require a £50 deposit in order to book your cake and secure your date, A £100 deposit is taken for cakes over £500.
All deposits are NON-REFUNDABLE due to the event cancellation.
Until Heavenleigh Cakes receive your deposit your order isn’t confirmed as booked.
Payments are made to Heavenleigh Cakes by either bank transfer, Paypal or cash. Final payments for wedding cakes are due four weeks prior to delivery and celebration cakes two weeks prior to collection.
Alterations and Cancellations
Alterations to the original order two weeks prior to delivery/collection may be possible but cannot be guaranteed and may incur additional charges.
Stand Hire and Returns
If you wish to display your wedding cake on one of our beautiful stands we have a wide variety to hire at a flat rate of £10, in addition we require a refundable deposit which will vary on your choice of stand – for your deposit to be refunded the stand must be returned within 48 hours of the date of the event undamaged and clean.
Heavenleigh Cakes are not responsible for any damage to the cake after delivery and setup is complete. Either yourself or the venue are responsible for providing an appropriate, secure table and environment for the cake. Heavenleigh Cakes are not responsible for damages as a result of temperature or weather.
We photograph our cakes upon delivery, as a result reserve the right to use any photographs for display or promotion without compensation to you.
If you’re unhappy with your cake for any reason let Heavenleigh Cakes know immediately on the day of your event, most of all, without proof of why you’re unhappy with your cake Heavenleigh Cakes will be unable to refund any portion of your payment.
Heavenleigh Cakes are dedicated to satisfying your needs therefore if you have any questions or concerns please contact Heavenleigh Cakes.