Heavenleigh Cakes Basildon Essex Wedding Cakes Flavours
Carrot Cake (contains nuts)
Fruit Cake (contains nuts)
Strawberry and Champagne
Allergies / Special Dietary Requirements
Allergies, intolerance and special diets are an important consideration when ordering your cake. Heavenleigh Cakes creations contain Eggs, Butter, Flour, Gluten, Wheat and Dairy, Carrot cake and walnut cakes contain Nuts.
It is extremely important that you make us aware of any dietary issues that may affect how we make your cake, if after you have ordered your cake you discover an allergy issue please contact us as soon as possible so we can update your order. Please note we do not cater for nut allergies.
Heavenleigh Cakes accepts no liability for customers suffering allergic reactions from eating our cakes therefore it is the customers responsibility to make Heavenleigh Cakes aware of any special dietary needs.
Delivery and Setup
Heavenleigh Cakes strongly recommend that we deliver and setup any wedding orders, stacked cakes can be very heavy and fragile. Wedding cakes should be transported and handled correctly to avoid any damage.
Please note that the stability or levelness of the table upon which the cake is displayed is not in our control. Please ensure, the cake presentation table/furniture is stable, level and sturdy enough to hold the cake. Please be aware that heat and humidity can adversely affect your cake. In warmer months, it is advised the cake be kept in an air conditioned room, at the very least, a cool area especially for weddings that are to take place in a Marquee. Refrigeration is not recommended for fondant cakes. Heavenleigh Cakes is in no way responsible for any damage that may occur due to weather conditions.
Heavenleigh Cakes will ensure your cake is delivered on the morning of your wedding unless advised otherwise.
It is the customers responsibility to ensure that you have provided correct delivery information and to ensure that the venue is open and available at the arranged time.
Delivery and setup of wedding cakes within a 10 mile radius of our location in Basildon is free, charges for deliveries outside of this will incur a charge based on the distance of the venue.
Celebration cakes should be collected with exception of special orders where the cake will need to be setup at the venue by Heavenleigh Cakes.
All wedding orders require a £100 deposit to secure your date. All deposits are NON-REFUNDABLE and NON-TRANSFERABLE under any circumstances.
If you cancel your order, deposits paid are strictly NON-REFUNDABLE and NON-TRANSFERABLE. This may or may not be due to loss of business arising from turning away other bookings on that date to the event cancellation.
Heavenleigh Cakes will not treat your order as accepted until your deposit has been received.
Payments are made to Heavenleigh Cakes by either bank transfer or cash. Final payments for wedding cakes are due six weeks prior to delivery and celebration cakes four weeks prior to collection.
Your order will not be released until payment has been received in full. We accept no responsibility for any loss howsoever caused for non-delivery under these circumstances.
Please note, if full payment of your wedding cake is not received 28 days before the delivery date, it is assumed that your order has been cancelled. The cancellation policy, therefore, applies in all cases. If after the 28-day deadline you try to make payment, we reserve the right to refuse your trade in all cases with complete loss of your £100 deposit.
Alterations and Cancellations
Please take the time to check the details of your order carefully, a labelled sketch will be sent to you for confirmation of design, size and flavours. It is your responsibility to contact us of any changes required to your original order. We will try and accommodate any changes where possible. Any changes made to your original design are subject to a change in the quoted price. Included are supplies that may no longer be needed but have already been purchased. Please note we are unable to make any changes within six weeks of the delivery date for wedding cakes and celebration cakes.
Stand Hire and Returns
If you wish to display your wedding cake on one of our beautiful stands we have a wide variety to hire at a flat rate of £10, in addition we require a refundable deposit which will vary on your choice of stand – for your deposit to be refunded the stand must be returned within 48 hours of the date of the event undamaged and clean.
Heavenleigh Cakes are not responsible for any damage to the cake after delivery and setup is complete. Either yourself or the venue are responsible for providing an appropriate, secure table and environment for the cake. Heavenleigh Cakes are not responsible for damages as a result of temperature or weather.
We photograph our cakes upon delivery, as a result reserve the right to use any photographs for display or promotion without compensation to you.
If you’re unhappy with your order for any reason let Heavenleigh Cakes know immediately on the day of your event, most of all, without proof of why you’re unhappy with your order Heavenleigh Cakes will be unable to refund any portion of your payment.
Heavenleigh Cakes are dedicated to satisfying your needs therefore if you have any questions or concerns please contact Heavenleigh Cakes.